List of Contacts
Below we have listed some helpful phone numbers. If you are not sure where to call for help or whom to contact, call KOG Security Helpdesk
Cabinet for Health and Family Services
Kynect/Benefind
855-459-6328
Monday - Friday
8:00 AM - 5:00 PM EST
8:00 AM - 5:00 PM EST
Self-Service Portal; for technical assistance contact 844-407-8398. Customer Service Center Click Here
Partner Portal/Medicaid Waiver Management Contact Center
877-838-5085 Extension: 1
Monday - Friday
8:00 AM - 5:00 PM EST
8:00 AM - 5:00 PM EST
Customer Service Center
Dept. for Community Based Services
855-306-8959
7 days a week
24 hours EST
24 hours EST
Find your local DCBS Office Child Protection Hot Line Click Here
Kentucky Child Support
800-248-1163
Monday - Friday
8:00 AM - 4:30 PM EST
chfsdischildsupporthelpdesk@ky.gov
8:00 AM - 4:30 PM EST
chfsdischildsupporthelpdesk@ky.gov
Find your local Child Support Office Customer Service Center for interactive technical assistance Click Here
KARES Long Term Care
502-564-2159
Monday - Friday
8:00 AM - 4:00 PM EST
KARES.Helpdesk@ky.gov
8:00 AM - 4:00 PM EST
KARES.Helpdesk@ky.gov
Customer Service
KARES DCBS Child Care
502-564-2524
Monday - Friday
8:00 AM - 4:00 PM EST
chfsdccnbcp@ky.gov
8:00 AM - 4:00 PM EST
chfsdccnbcp@ky.gov
Customer Service
TWIST system (i-twist, PCC Tracking, NYTD)
866-231-0003 Extension: 3
Monday - Friday
7:30 AM - 5:00 PM EST
TWISTHelpDesk@ky.gov
7:30 AM - 5:00 PM EST
TWISTHelpDesk@ky.gov
Technical issues
Electronic Death Registry (EDRS)
877-545-6175 Extension: 2
Monday - Friday
8:00 AM - 4:30 PM EST
ky.edrs@ky.gov
8:00 AM - 4:30 PM EST
ky.edrs@ky.gov
KASPER / KASPER Prescription Upload Program
502-564-2703
Monday – Friday
8:00 AM - 4:30 PM EST
ekasperhelp@ky.gov
8:00 AM - 4:30 PM EST
ekasperhelp@ky.gov
Customer Support
Kentucky Online Gateway Helpdesk
KOG Security Help Desk
502-564-0104 Extension: 2
Monday - Friday
8:30 AM - 5:00 PM EST
KOGhelpdesk@ky.gov
8:30 AM - 5:00 PM EST
KOGhelpdesk@ky.gov
Contact for account related issues, application issues or Troubleshooting
Frequently Asked Questions
Click on the link
24 Hrs EST
24 Hrs EST
For KOG Account Creation and Management
Frequently Asked Questions
Personnel Cabinet
KY Careers
502-564-8030
Monday - Friday
8:00 AM - 4:30 PM EST
8:00 AM - 4:30 PM EST
For questions about jobs with the Commonwealth Click Here
KY Department of Insurance eServices
DOI Information Systems Help Desk
502-564-3630, 800-595-6053
Monday thru Friday
8:00 AM - 4:30 PM EST
DOI.ISHelpdesk@KY.GOV
8:00 AM - 4:30 PM EST
DOI.ISHelpdesk@KY.GOV
eServices Customer Support