Skip To Content Skip To Footer

Below we have listed some helpful phone numbers. If you are not sure where to call for help or whom to contact, call KOG Security Helpdesk

KY Department of Insurance eServices

DOI Information Systems Help Desk
502-564-3630, 800-595-6053
Monday thru Friday
8:00 AM - 4:30 PM EST
DOI.ISHelpdesk@KY.GOV
eServices Customer Support

Kentucky Online Gateway Helpdesk

Frequently Asked Questions
Click on the link
24 Hrs EST

For KOG Account Creation and Management
Frequently Asked Questions

KOG Security Help Desk
502-564-0104 Extension: 2
Monday - Friday
8:30 AM - 5:00 PM EST
KOGhelpdesk@ky.gov
Contact for account related issues, application issues or Troubleshooting

Cabinet for Health and Family Services

Partner Portal/Medicaid Waiver Management Contact Center
800-635-2570
Monday - Friday
8:00 AM - 5:00 PM EST
Customer Service Center
Dept. for Community Based Services
855-306-8959
7 days a week
24 hours EST
Find your local DCBS Office Child Protection Hot Line Click Here
Kentucky Child Support
800-248-1163
Monday - Friday
8:00 AM - 4:30 PM EST
chfsdischildsupporthelpdesk@ky.gov
Find your local Child Support Office Customer Service Center for interactive technical assistance Click Here
KARES Long Term Care
502-564-2159
Monday - Friday
8:00 AM - 4:00 PM EST
KARES.Helpdesk@ky.gov
Customer Service
KARES DCBS Child Care
502-564-2524
Monday - Friday
8:00 AM - 4:00 PM EST
chfsdccnbcp@ky.gov
Customer Service
TWIST system (i-twist, PCC Tracking, NYTD)
866-231-0003 Extension: 3
Monday - Friday
7:30 AM - 5:00 PM EST
TWIST.helpdesk@ky.gov
Technical issues
Electronic Death Registry (EDRS)
877-545-6175 Extension: 2
Monday - Friday
8:00 AM - 4:30 PM EST
ky.edrs@ky.gov
KY Health
7 days a week
24 hours EST
Kentucky’s Health Care Connection Website Click Here
KASPER / KASPER Prescription Upload Program
502-564-2703
Monday – Friday
8:00 AM - 4:30 PM EST
ekasperhelp@ky.gov
Customer Support

Personnel Cabinet

KY Careers
502-564-8030
Monday - Friday
8:00 AM - 4:30 PM EST
For questions about jobs with the Commonwealth Click Here
;