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  • New Updates
    • We have made changes to improve the user experience and provide a more secure way of accessing multiple applications secured with KOG using single sign-on. If you have an existing KOG account, you DO NOT need to create a new account. Please use your existing KOG login credentials to sign-in.

  • Multi-Factor Authentication (MFA) or 2-Step Verification Security Methods
    • Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to an app. MFA is a core component of a strong Identity and Access Management (IAM) policy.
    • If KOG determines that a higher level of security is needed, it will prompt you to complete MFA. If you have access to at least one of the apps that needs a higher level of security, you will be prompted for MFA on each login attempt regardless of the app you are trying to access at that time.
    • There are five (5) types of authenticators you may connect to your KOG account. Please note that these options are role-based and automatically assigned by KOG, meaning that you may not see every MFA listed below when setting up MFA on your KOG account:

       - The ForgeRock Push Notification sends you a push notification to your mobile device and/or smart watch to accept/reject the authentication. This is the recommended MFA.
       - The ForgeRock Authenticator Security Code requires you to access the ForgeRock Authenticator application on your smart device and enter the verification code on your browser.
       - The Symantec VIP requires you to access the Symantec VIP application on your desktop or smart device and enter the verification code on your browser.
       - The Phone requires you to enter a code sent to your mobile device via SMS text or voice call. Standard messaging rates may apply.
       - Email Based MFA requires you to enter a code sent to your email address.
    • ForgeRock Authenticator provides you with secure access to your KOG account. You can register the ForgeRock Authenticator application on your phone, using a QR code, to receive notifications or generate One-Time Codes which can be used to securely log in.
    • 1. On your mobile device, download the ForgeRock Authenticator app from the App store (iPhone and iPad) or Google Play (Android devices).
      2. Login to your KOG account. You may be prompted to setup an initial MFA upon login. If you are not prompted to setup an MFA, refer to the How do I self-enroll in ForgeRock MFA? Question.
      3. When prompted, choose between the two different ForgeRock options:
        a. ForgeRock Push Notification: ForgeRock sends you a push notification.
        b. ForgeRock Security Code: You access the ForgeRock application on your mobile device and copy the code that is displayed on the application.
      4. Click Set Up.
      5. Open the ForgeRock Authenticator app on the device to register, and then click the Plus icon.
      6. Point the camera at the QR code and the ForgeRock Authenticator app will acquire the QR code.
        a. If you are using the ForgeRock Push Notification, click Accept on the pop-up received in the ForgeRock application on your mobile device.
        b. If you are using the ForgeRock Security Code, enter the code into the “Enter the Verification Code” box back on the browser. Click Submit.
      7. You have successfully set up the ForgeRock MFA to your KOG account.

      A detailed guide may be found on the KOG Help page.
    • 1. Log into your KOG account.
      2. Navigate to your Account Homepage by clicking your Name in the top right-hand corner.
      3. Click the My Info tab.
      4. Select the Enroll to MFA checkbox.
      5. Select the “I understand that updating…” checkbox.
      6. Click Save.
      7. Click Register new security method.
      8. Complete the steps for your desired MFA method.

      A detailed guide may be found on the KOG Help page.
    • 1. Log in to the KOG dashboard.
      2. Navigate to your Account Homepage by clicking your Name in the top right-hand corner after logging into KOG.
      3. Click on the MFA Management tab.
      4. Choose one of your available MFA options from the drop-down menu.
      5. Click Select.
      6. Complete your MFA verification process and navigate to the Manage your security methods screen.
      7. On this screen you may either register for a new or additional MFA, or you may remove an already registered security method.

      A detailed guide may be found on the KOG Help page.
    • If you have a new mobile device, you will need to remove your previous MFA options and re-register to your mobile device.

      1. Navigate to the KOG login screen.
      2. Enter your email address.
      3. Enter your password.
      4. Click Reset Security methods.
      5. Select Send a code to email from the drop-down.
      6. Click Select. KOG will send you an email.
      7. Click Send me an email. KOG will send you an email with the title “Email OTP.” The code sent to your email is valid for five (5) minutes.
      8. Copy the code.
      9. Enter the code into your browser.
      10. Click Verify.
      11. Click Remove registered security method.
      12. Select the previously used MFA method you want removed.
      13. Click Confirm.
      14. Select the Click here to Register/Remove additional Security Methods.
      15. Click Register new security method and follow the necessary steps to register your new mobile device.

      A detailed guide may be found on the KOG Help page.



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